I went to the eyeland optical in pottsville to have an eye exam and get glasses. The exam and fitting went great.
They told me i had to pay for my glasses and bill upfront before i could get them so i paid for everything. I didn't have eye insurance so i paid 200 dollars for everything. Two weeks went by and i finally got my glasses after they said it would only take 5 to 7 days. Everything was great with my glasses and i was happy until about a week ago when i get a bill in the mail.
Now just to let you know it has been 4 months since i got my glasses and just to remind you i didnt have insurance and paid everything up front. I call the eye place and ask them what the bill is for and they said that my insurance didn't pay for everything and i owe them another 100 dollars. I kindly reminded the man on the phone that i didn't have insurance and i paid for everything that day and even had the paper they gave me that stated in plain english that everything was paid for. he very rudely said that i owed them another 100 dollars and that if i didn't pay it they were going to report me.
I told the man that i would come up there with the paper and we would sort it out. I got up there 20 minutes later and they said that they had everything taken care of and i didn't owe them anything. So i left and a week goes by. Today i wake up this morning and i have a very nasty voicemail on my phone telling me that i haven't paid them the 175 dollars i now owe them and that they have reported me for failure to pay.
I called them back and told the manager of the store that i was up there a week ago with my reciept and was told that i didn't have to pay anything and that it was their mistake. The manager told me that he didn't know who i talked to but he said that i owed money. So this time i went up there with my lawyer and proceeded to be told that i still owed 175 dollars for my glasses and that i didnt pay for everything that day and that if i didn't pay not only was i reported but i was also going to have the cops called on me for being rude and verbally abusive. Now i am telling you the truth when i tell you that not once have i been rude in any way and i am not a rude person.
I am a mother to two children and could not afford to pay them the money that day. my lawyer stated that she wanted in writing what i was paying for. they couldnt come up with any kind of paperwork as to what i owed them another 175 dollars for. my lawyer told them that i refused to pay them and that she would be looking into a lawsuit.
i really dont want to take that route but i refuse to be treated like garbage. stay away from eyeland optical!!!
Monetary Loss: $200.